Política de envío

Last Updated: September 22, 2026

Do you ship internationally?

Yes. We offer tracked shipping to eligible destinations worldwide.

Free standard tracked shipping is currently available to customers in the USA and eligible international destinations. Shipping options and availability may vary depending on the destination and will be displayed at checkout.

Order Processing Times

Orders are generally processed and prepared for shipment within 2–4 business days after the order is placed and payment has been successfully confirmed.

Processing time refers to the time required to prepare your order before it is handed to the shipping carrier. It is separate from the shipping/transit time.

During unusually high order volumes, holidays, promotions, or other circumstances beyond our reasonable control, processing or delivery may take longer. If a significant delay occurs, we will provide appropriate information and, where required by applicable law, offer the options available to you.

Estimated Shipping Times

After your order has been dispatched, estimated standard shipping times are:

These are estimated transit times and not guaranteed delivery dates, unless a specific delivery date or guaranteed service has been expressly agreed with you.

Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, public holidays, and other circumstances outside our reasonable control.

Tracking Information

Once your order has been dispatched, we will send you a shipping confirmation by email containing your tracking information, where tracking is available.

If you have not received your tracking information, or if the tracking information does not appear to be working, please contact us at contact@cairok.com and we will assist you.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact us at contact@cairok.com.

We will work with the relevant shipping carrier to investigate delayed, missing, or potentially lost shipments and will provide an appropriate resolution in accordance with our policies and applicable law.

We do not exclude or limit any consumer rights or remedies that cannot legally be excluded or limited.

Customs, Import Duties and Taxes

For international orders, customs procedures, import duties, taxes, or other charges may apply depending on the destination country and the applicable laws.

Where such charges are not included in the purchase price or shipping charges shown at checkout, they may be payable by the customer upon importation, unless otherwise stated at checkout or required by applicable law.

Customers are responsible for providing accurate delivery and customs information required for their order.

Delivery Requirements and Incorrect Addresses

Please make sure that your shipping address and contact information are accurate before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs or other charges may apply where permitted by law.

We may contact you to obtain the information necessary to complete delivery.

EU Consumer Delivery Rights

For customers in the European Union, the statutory consumer rights relating to delivery continue to apply.

Unless a different delivery period has been specifically agreed, EU consumer law generally requires goods to be delivered without undue delay and, where applicable, no later than 30 days after the contract is concluded.

If we fail to deliver within the agreed period or the applicable statutory period, you may have rights to request delivery within an additional appropriate period and, in certain circumstances, terminate the contract and receive a refund.

Nothing in this Shipping & Delivery Policy limits or excludes mandatory consumer rights under applicable EU or national law.

United States Shipping Delays

For orders covered by applicable U.S. federal law, we will comply with applicable requirements concerning advertised shipping times and shipping delays.

If we are unable to ship an order within the time represented at the time of purchase, applicable law may require us to notify you of the delay and provide you with the applicable option to consent to the delay or cancel the order and receive a refund.

Contact Us

If you have any questions about shipping or delivery, please contact us:

CAIROK LTD
Company Number: 16476434
20 Wenlock Road
London, England, N1 7GU
United Kingdom

Email: 

Last Updated: September 22, 2026

Do you ship internationally?

Yes. We offer tracked shipping to eligible destinations worldwide.

Free standard tracked shipping is currently available to customers in the USA and eligible international destinations. Shipping options and availability may vary depending on the destination and will be displayed at checkout.

Order Processing Times

Orders are generally processed and prepared for shipment within 2–4 business days after the order is placed and payment has been successfully confirmed.

Processing time refers to the time required to prepare your order before it is handed to the shipping carrier. It is separate from the shipping/transit time.

During unusually high order volumes, holidays, promotions, or other circumstances beyond our reasonable control, processing or delivery may take longer. If a significant delay occurs, we will provide appropriate information and, where required by applicable law, offer the options available to you.

Estimated Shipping Times

After your order has been dispatched, estimated standard shipping times are:

These are estimated transit times and not guaranteed delivery dates, unless a specific delivery date or guaranteed service has been expressly agreed with you.

Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, public holidays, and other circumstances outside our reasonable control.

Tracking Information

Once your order has been dispatched, we will send you a shipping confirmation by email containing your tracking information, where tracking is available.

If you have not received your tracking information, or if the tracking information does not appear to be working, please contact us at contact@cairok.com and we will assist you.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact us at contact@cairok.com.

We will work with the relevant shipping carrier to investigate delayed, missing, or potentially lost shipments and will provide an appropriate resolution in accordance with our policies and applicable law.

We do not exclude or limit any consumer rights or remedies that cannot legally be excluded or limited.

Customs, Import Duties and Taxes

For international orders, customs procedures, import duties, taxes, or other charges may apply depending on the destination country and the applicable laws.

Where such charges are not included in the purchase price or shipping charges shown at checkout, they may be payable by the customer upon importation, unless otherwise stated at checkout or required by applicable law.

Customers are responsible for providing accurate delivery and customs information required for their order.

Delivery Requirements and Incorrect Addresses

Please make sure that your shipping address and contact information are accurate before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs or other charges may apply where permitted by law.

We may contact you to obtain the information necessary to complete delivery.

EU Consumer Delivery Rights

For customers in the European Union, the statutory consumer rights relating to delivery continue to apply.

Unless a different delivery period has been specifically agreed, EU consumer law generally requires goods to be delivered without undue delay and, where applicable, no later than 30 days after the contract is concluded.

If we fail to deliver within the agreed period or the applicable statutory period, you may have rights to request delivery within an additional appropriate period and, in certain circumstances, terminate the contract and receive a refund.

Nothing in this Shipping & Delivery Policy limits or excludes mandatory consumer rights under applicable EU or national law.

United States Shipping Delays

For orders covered by applicable U.S. federal law, we will comply with applicable requirements concerning advertised shipping times and shipping delays.

If we are unable to ship an order within the time represented at the time of purchase, applicable law may require us to notify you of the delay and provide you with the applicable option to consent to the delay or cancel the order and receive a refund.

Contact Us

If you have any questions about shipping or delivery, please contact us:

CAIROK LTD
Company Number: 16476434
20 Wenlock Road
London, England, N1 7GU
United Kingdom

Email: contact@cairok.com
Website: https://www.cairok.com/